Feedback from previous guests about their experience.
70%
liked the hotel and would stay again
convenient location
spacious rooms
poor service
limited dining options
7.0/10
Very good
Rooms
6.8
Location
8.6
Service
6.6
Dining
6.2
Guest reviews
7.0/10
based on 5 reviews
6.2
6.2/10 based on 1088 reviews
Steve
United States,
May
2024
6.4/10
I had a mixed experience at this hotel. The room was not cleaned properly, especially the toilet, which was disappointing. However, the service was helpful when we had a problem with the room, although one receptionist had very bad manners. The location was convenient, right above Doubutsuen-mae subway station. Unfortunately, dining was not included in the rate. Overall, it was an average stay with some ups and downs.
Rooms
5.0
The room was not cleaned properly, specifically the toilet.
Service
7.0
The service was helpful and they called the manager to solve our room issue, but one receptionist had bad manners.
Location
8.0
The hotel is conveniently located right above Doubutsuen-mae subway station.
Dining
5.0
Dining was not included in the rate.
Facilities
7.0
There were laundry facilities available.
Rick
United States,
April
2024
7.4/10
I stayed at this hotel and found it to be conveniently located right above the Doubutsuen-mae subway station and close to traditional sites in Japan. The rooms were clean and comfortable, but the front desk receptionist had a bad manner which was promptly resolved by the manager. The dining option was not included in the rate, but the place offered soup. Overall, it was a decent stay with some ups and downs.
Rooms
8.0
The room I stayed in was clean and comfortable, giving me my own bathroom for privacy and a sense of relaxation. The bed provided a good night's sleep, and having a kitchen at the lobby was quite convenient.
Service
7.0
The front desk receptionist initially had a bad manner, but the situation was quickly addressed when we had a problem with the room, thanks to their helpfulness in calling the manager to assist. Laundry service added a touch of convenience during my stay.
Location
9.0
The hotel's location right above the Doubutsuen-mae subway station was very convenient for getting around. Being near the traditional's red-light district in Japan added a unique cultural touch to the area.
Dining
6.0
Although dining was not included in the rate, I appreciated the option of having soup available. The lack of breakfast inclusion might be a downside for some, but the nearby dining options compensated for this.
Facilities
7.0
The facilities at the hotel were decent, offering the basics needed for a comfortable stay. However, it would have been better if more amenities were included to enhance the overall experience.
Leo
United States,
December
2023
7.6/10
The hotel is conveniently located near a train station and offers comfortable rooms with a kitchen at the lobby. The service was helpful, although some staff members had a bad manner. The dining options were not included in the rate, but there was a selection of grilled fish available. The facilities were satisfactory overall.
Rooms
8.0
The rooms were comfortable with a kitchen at the lobby.
Service
7.0
The front desk receptionist was helpful and called the manager to solve the situation when we had a problem with the room, although some staff had a bad manner.
Location
9.0
The hotel is conveniently located near a train station.
Dining
7.0
The dining options were not included in the rate, but there was a selection of grilled fish available.
Facilities
7.0
The hotel's facilities were satisfactory overall.
Ed
United States,
September
2023
6.6/10
I had a mixed experience at the hotel. While the location was superb, just above the Doubutsuen-mae subway station, the cleanliness of my room left much to be desired. The front desk receptionist was helpful when we had an issue, but the manner of another staff member was quite disappointing.
Rooms
5.0
My bed was not cleaned properly, especially the toilet.
Service
7.0
One of the front desk receptionists was helpful and called the manager to solve the situation promptly.
Location
8.0
The hotel is conveniently situated above the Doubutsuen-mae subway station, making it a great location for easy access to transportation.
Dining
7.0
Dining was not included in the rate.
Facilities
6.0
They had laundry facilities available for guest use.
Brent
United States,
July
2023
7.0/10
I had a mixed experience at this hotel. The rooms were spacious and clean, equipped with a fridge and TV, but unfortunately, the service was severely lacking, with a front desk receptionist who had a very bad manner. The location, right above Doubutsuen-mae subway station, was incredibly convenient, providing easy access to transportation, but the dining options were limited, and the price did not reflect the value received.
Rooms
8.0
I appreciated the spacious rooms with a fridge and TV; they were clean and comfortable.
Service
5.0
I encountered a staff member with a very bad manner, but the manager was helpful and resolved a room issue efficiently.
Location
9.0
The location right above Doubutsuen-mae subway station was super convenient for getting around.
Dining
6.0
Dining options were limited, and breakfast was not included in the rate.
Facilities
7.0
The hotel did not have many facilities, but the basic amenities were sufficient for a short stay.
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